10+ years in customer-facing and educational roles
Experienced in providing emotional support through volunteering on a mental health support line and working with students in educational settings
Skilled in cross-cultural understanding, communication, and conflict resolution
Graduate Certificate - Addictions & Mental Health
Fanshawe College, Ontario (In Progress)
Postgraduate-level professional training in mental health support and addictions
Competencies in Progress: trauma-informed care, mental health assessment, addiction support strategies
MSc Human Resource Management
King's College London, United Kingdom
BSc (Hons) Psychology
Goldsmiths' (University of London), United Kingdom
Chinese Language Program
National Chung Hsing University, Taiwan
Standard First Aid & CPR/AED Level C
Canadian Red Cross (expires Oct 2028)Certificate in Trauma & Violence-Informed Care Foundations
Equip Health Care (Sept 2025)Introduction to Logic Models
Centre for Public Health Continuing Education, State University of New York (Sept 2025)Be There Certificate
Jack.Org (Sept 2024)TEFL Certificate in Teaching Business English
TEFL.Org (June 2021)TEFL Certificate (150-Hour Combined)
TEFL.Org (April 2016)