Szu Chong

Centering mental health through technology

📍London, Ontario 🇨🇦

Summary

Ten years of people-centred experience across technology and education teams in the UK, South Korea and Taiwan.I now specialise in Addictions and Mental Health, translating evidence-based insights into practical initiatives that improve wellbeing, reduce harm and strengthen communities.

Academic Background

My background in psychology and human resource management has shaped my curiosity about how people heal and grow. I'm now completing a Graduate Certificate in Addictions and Mental Health at Fanshawe College, expanding my work in trauma-informed care.

Learning & Certifications

  • Graduate Certificate, Fanshawe College, London (Ontario), Jan 2026 - Present

  • Standard First Aid & CPR/AED Level C, expires Oct 2028

  • BSc (Hons) Psychology, Goldsmiths', University of London

Let's connect!

I am eager to draw on a decade of cross-sector experience to shape contemporary mental health approaches as well as create holistic programs that fit the needs (and possibilities) of today's digital society.If my skills resonate with you, I'd love to connect!

Summary

  • 10+ years in customer-facing and educational roles

  • Experienced in providing emotional support through volunteering on a mental health support line

  • Experienced in working with students in educational settings

  • 6 years experience leading operations within technology startups in the UK

Relevant Experience

  • Volunteer Emotional Support Listener, Certified Listeners Society, Remote; Sept 2024 - Present

  • English Language Tutor, Freelance; Taichung, Taiwan

  • English Language Teacher, English Program in Korea, Hongseong (Chungnam), South Korea

  • Pupil Mentor; City Year London, London, UK

Other Experience

  • Banking Generalist, HSBC UK, Birkirkara, Malta

  • Head of Operations, BuzzHire, London, UK

  • Operations Manager, BuzzHire, London, UK

  • Client Services Manager, BuzzHire, London, UK

  • Customer Acquisitions Analyst, Draper & Dash, London, UK

  • Client Services Executive, blur Group, London, UK

  • Sales Advisor, H&M, London, UK

Request a copy of my CV

I'm happy to share my CV. Just reach out, and I will be in touch with a copy within 48 hours.

Current

Graduate Certificate in Addictions and Mental Health, Fanshawe College, London (Ontario), CanadaCompetencies in Progress: trauma-informed care, mental health assessment, addiction support strategies

Higher Education

  • MSc Human Resource Management, King's College London, London, UK

  • BSc (Hons) Psychology, Goldsmiths', University of London, London, UK

  • GCE A-Levels in Economics, Psychology and Philosophy, Langley Park School for Girls, Kent, UK

Language Learning Programs

  • Quebec Francization Program, Centre Yves Theriault, Montreal, Canada.

  • Chinese Language Program, National Chung Hsing University,Taichung, Taiwan.

Summary

I actively pursue continuing education and professional certifications to stay up-to-date with the latest trends in mental health and technology. By prioritising growth and practical learning, I ensure my skills remain job-ready and aligned with best practices.

Learning & Certifications in Mental Health

  • Certificate in Trauma & Violence-Informed Care Foundations, Equip Health Care, Sept 2025

  • Mental Health 101 The Centre for Addiction and Mental Health (CAMH), July 2025

  • Addiction 101 The Centre for Addiction and Mental Health (CAMH), July 2025

  • Be There Certificate, Jack.Org, Sept 2024

  • Post Traumatic Stress Disorder (PTSD) in a Global Context, University of Glasgow, Feb 2022

Learning & Certifications in Business & Technology

  • Introduction to Logic Models, Centre for Public Health Continuing Education, State University of New York, Sept 2025

  • Google UX Design Certificate, Grow With Google, Nov 2024

  • TEFL Certificate in Teaching Business English, TEFL.Org, July 2021

  • TEFL Certificate in Teaching English as a Foreign Language, TEFL.Org, Apr 2016